Privacy policy – Hague & Gray

Privacy policy

Privacy policy

Effective Date: 1 July 2023

Hague & Gray is committed to protecting the privacy and personal information of its users. This Privacy Policy outlines how we collect, use, disclose, and protect the information provided by our website visitors and users. By accessing and using [Website URL], you agree to the terms and practices described in this Privacy Policy.

Information we collect

1.1. Personal Information: We may collect personally identifiable information, such as your name, email address, phone number, or other contact details, only when voluntarily provided by you through our website forms or when you contact us directly.

1.2. Non-personal information: We may collect non-personal information, such as browser type, device information, and usage data, which does not directly identify you but helps us enhance your experience on our website.

Use of information

2.1. We may use the collected information to:
a. Respond to your inquiries and provide customer support.
b. Personalise and improve your experience on our website.
c. Send you promotional emails or newsletters with your consent.
d. Analyse and track website usage and trends to enhance our services.
e. Comply with legal obligations and enforce our rights.

2.2. We will not sell, trade, or rent your personal information to third parties unless we have obtained your consent or are required by law to do so.

Data retention

We will retain your personal information only for as long as necessary to fulfil the purposes for which it was collected and to comply with applicable laws and regulations. Once the information is no longer required, we will securely dispose of it.

Data security

We employ industry-standard security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. However, please note that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Third-party websites and services

Our website may contain links to third-party websites or services. This Privacy Policy does not apply to those third-party websites or services. We encourage you to review their privacy policies before interacting with them.

Cookies and tracking technologies

We may use cookies and similar tracking technologies to enhance your experience on our website. These technologies help us analyse website traffic, personalise content, and improve overall functionality. You can manage your cookie preferences through your browser settings.

Update cookies preferences

Children’s privacy

Our website is not intended for individuals under the age of [insert age]. We do not knowingly collect personal information from children. If you believe that we have inadvertently collected information from a child, please contact us, and we will promptly delete it.

Changes to the privacy policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website. We encourage you to review this policy periodically to stay informed about our data practices.

Contact us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us at:

Postal Address: Hague & Gray, 2 Hunters Hall Way, Lea, Ross-on-Wye HR9 7WD
Updated: 1 July 2023