Effective Date: 1 July 2023
Information we collect
1.1. Personal Information: We may collect personally identifiable information, such as your name, email address, phone number, or other contact details, only when voluntarily provided by you through our website forms or when you contact us directly.
1.2. Non-personal information: We may collect non-personal information, such as browser type, device information, and usage data, which does not directly identify you but helps us enhance your experience on our website.
Use of information
2.1. We may use the collected information to:
a. Respond to your inquiries and provide customer support.
b. Personalise and improve your experience on our website.
c. Send you promotional emails or newsletters with your consent.
d. Analyse and track website usage and trends to enhance our services.
e. Comply with legal obligations and enforce our rights.
2.2. We will not sell, trade, or rent your personal information to third parties unless we have obtained your consent or are required by law to do so.
We will retain your personal information only for as long as necessary to fulfil the purposes for which it was collected and to comply with applicable laws and regulations. Once the information is no longer required, we will securely dispose of it.
We employ industry-standard security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. However, please note that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Third-party websites and services
Cookies and tracking technologies
Our website is not intended for individuals under the age of [insert age]. We do not knowingly collect personal information from children. If you believe that we have inadvertently collected information from a child, please contact us, and we will promptly delete it.
Postal Address: Hague & Gray, 2 Hunters Hall Way, Lea, Ross-on-Wye HR9 7WD
Updated: 1 July 2023